Pizza place employees and baker perplexed by ‘well done’ order that they get ‘wrong’ 3 times, burn it to a crisp and get a great review: ‘It was 100% inedible, in our humble opinions.’

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Elna McHilderson • Managing Editor
Jun 27, 2025 5:00 PM EDT

You know when you order a burger or steak and they ask you how you like it cooked? And you usually say rare, medium rare, medium, or well-done. People have their opinions about all of them, but it's not weird to bring any of those preferred cooking styles when discussing those meats. Now, have yo ever been asked that same preference question when ordering a pizza? No. Well, it turns out that some people have a preference… For example, this guy who asked for the pizza to be "very well-done." You'd think that just means like extra crispy cheese and dough. Apparently not! This pizza place had to try over three times to get this dude's order right. When they finally got a great review back from that customer they were surprised, shocked even! Why?

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  • Because they burnt this pizza to a crisp. We're talking smoke billowing out of the oven, black cheese, black crust, and basically exactly how you would imagine it… And he LOVED it. Just goes to show, everyone's taste is different, sometimes very different…

  • Cheezburger Image 10521391872
    via Unsplash+ (and Nathan Dumlao)

    The image does not depict the actual subjects of the story. Subjects are models.

  • "Well Done Pizza Story............"

    Once had a customer call the store and order a pizza and they wanted it "well done". The order taker asked what that meant and the customer said "I want the cheese on top to be crispy". We pop the
    via IgnoranceIsBliss2025
  • sucker in the oven and let it go until the cheese on top was a nice golden brown and it was definitely crispy. Delivery guy delivers the pizza and by the time he gets back to the store, the customer had already called to say that it wasn't done enough.
    via IgnoranceIsBliss2025
  • A few weeks go by and the same customer calls back and asks for the same pizza and again, he wanted it "well done". He reminded us of the first order and said it needed to be cooked longer. As
    via IgnoranceIsBliss2025
  • luck would have it, the same baker was there and we let pizza cook an additional 3 or 4 minutes longer than the last time. We all agree it was getting to the point where we wouldn't eat it. That's how well done it was (At least in our opinion). We make
    via IgnoranceIsBliss2025
  • the delivery and again, by the time the driver is back, the customer has called to say it's not done enough. A few more weeks go by and the same guy calls. making the same request reminding of us the first two order "failures". This
    via IgnoranceIsBliss2025
  • same baker is baking and we go another 2 or 3 minutes longer than the previous time (yes, we timed it) and the cheese is a very dark brown and the crust is starting to turn black on the bottom (we had the Bakers Pride ovens where the oven bottom was stone). In fact,
    via IgnoranceIsBliss2025
  • there was a the slight smell of burnt pizza in the air. Delivery is made and as with the first two orders, it wasn't done enough. We were perplexed because while it was cooking, we kept peaking in the oven and it was 100% inedible in our humble opinions.
    via IgnoranceIsBliss2025
  • The following week we get our fourth order from the guy and this time he says that we have one more chance to "get it right" and that the last order was "close" and if we didn't get it right, he'd find another pizza delivery company. The same baker
    via IgnoranceIsBliss2025
  • Cheezburger Image 10521395200
    via Unsplash+ (and Jonas Allert)

    The image does not depict the actual subjects of the story. Subjects are models.

  • is baking and says "F^ck it" as he tosses it in the over. I can't remember how long we had cooked the previous pizzas but the baker went five minutes longer than the previous pizza and he never cracked the over door while it was cooking.
    via IgnoranceIsBliss2025
  • Smoke is coming out of the door when he finally opens the door and pulls out the pizza, this thing is black like a hockey puck. The cheese matched the crust and we all look at each other and the baker says "If he doesn't like this one, that's on him". We
    via IgnoranceIsBliss2025
  • had to open the doors to the store to get the smoke out. That's how bad it was........ The delivery is made and again before the driver is back to the store the customer calls. We are all
    via IgnoranceIsBliss2025
  • expecting him to complain because it was that "done" but instead, his comment was.......... "You guys finally got it right. Thank you."
    via IgnoranceIsBliss2025
  • Arokthis F ed up taste buds, family history, or weird paranoia/OCD issue. There's always someone like that in every area.
    via Arokthis
  • 8x8 BAC Ox 35 DPE MA 225 30 PRAZA SVEN Duc d'O
    via Unsplash+ (and Carlos Torres)

    The image does not depict the actual subjects of the story. Subjects are models.

  • Sliffy I had a customer a while back who just told us to cook it twice (conveyor oven), I clarified how burnt that would be, was told thats what he wants. Dude never complained, just left a note on his number so people knew.
    via Sliffy
  • IJustWantToWorkOK If your store does wings... If you get a call from someone asking for 'really well-done, i mean BURN 'em' wings, 9/10 that person's done prison time. Undercooked chicken is a problem in the joint.
    via IJustWantToWorkOK
  • Active-Succotash-109 Has exact opposite for a customer always complaining it was burned black (beautiful white cheese just barely starting to brown) any less time in the oven the crust would have been raw
    via Active-Succotash-109
  • Had to bake it without cheese then let the pizza melt the cheese side any time in the oven burned it . We can't make idiots like this up
    via Active-Succotash-109
  • bmccooley I had a regular customer who would order the most expensive everything-pizza and tell us to "burn the sh out of it." So, he paid for a black dry disc. Again and again.
    via bmccooley

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pizza maker service industry story dinning server pizza waiter baking burnt food funny server baker tipping fine dinning server life weird food gross food bizarre taste dining experiences waitress restaurant work burnt pizza restaurant server foodie service industry funny dinning
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